> ## Documentation Index
> Fetch the complete documentation index at: https://docs.percio.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivating and returning

> What happens when you cancel, and how to come back

When you cancel your subscription or your account is otherwise deactivated, Percio keeps your data but marks the account inactive. You can come back.

## What deactivation means

* Your account is marked inactive. You can't sign in to the app normally.
* Your personas, past test results (within retention), and billing history are preserved.
* Your trial consumption flag is preserved — if you've already used your Indie trial, returning does **not** give you a new one.
* The account is a soft-delete. It's not gone; it's just deactivated.

## When accounts are deactivated

* **You cancel your subscription** and the cycle ends.
* **A payment fails** and Stripe exhausts its retry schedule.
* **You delete your account** from the Settings page (see [Settings](/settings)).

## Returning if you used email + password

You can use the normal sign-up form with the **same email** and a **new password**. Percio detects the existing deactivated account, applies your new password, and reactivates the account — no fresh email-confirmation step.

This means:

* Your old personas and history are still there.
* Your old Indie trial flag is still there (no new trial).
* You pick back up on whichever plan you're signing up for now.

## Returning if you used Google OAuth

Sign in with Google as normal. If the account is deactivated, Percio will route you to the reactivation flow at `/reactivate` where you can restore the account and pick a plan.

## What you won't get back

* **The Indie trial**, if you've used it before. The trial consumption flag is never cleared.
* **Expired test history** — results that aged out of retention while deactivated are gone.

## Fully deleting your account

Deactivation is reversible. If you want everything permanently removed, contact Percio support — account deletion beyond the soft-delete has to be done manually for compliance reasons.

## What's next

* [Managing your subscription](/billing/subscription)
* [Settings](/settings)