> ## Documentation Index
> Fetch the complete documentation index at: https://docs.percio.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your subscription

> Upgrade, downgrade, billing portal, cancellation

Manage everything about your plan from the **Billing** page.

## What's on the Billing page

* Your current plan and billing cycle (monthly or annual).
* Your credit balance and next reset date.
* Your persona count and the limit for your plan.
* A link to the **Billing portal** — the Stripe-hosted page where you update your card, download invoices, and see payment history.
* Actions to **Upgrade**, **Downgrade**, or **Cancel**.

## Upgrading

From Indie to Pro: **Upgrade** on the Billing page. The change takes effect immediately. Your next invoice is prorated so you're not double-charged.

Upgrading gives you immediate access to Pro's higher limits — more personas, longer retention, and a higher credit allotment.

## Downgrading

From Pro to Indie: **Downgrade** on the Billing page. The change takes effect at the **end of your current billing cycle** — you keep your Pro features until then.

Things to watch for when downgrading:

* **Personas.** If you have more than 5 personas on Pro and downgrade to Indie, you'll need to delete some before creating new ones.
* **Test history retention.** When the downgrade kicks in, tests older than 90 days will start aging out.
* **Credits.** Your next billing cycle uses the Indie allotment.

## Switching monthly ↔ annual

Switch billing cycles from the Billing page. Switches take effect at the next renewal.

Annual plans are billed upfront at a discount compared to paying monthly.

## The billing portal

For anything related to payment itself — updating your card, changing your billing address, downloading invoices, checking payment history — use the **Billing portal** link. That opens Stripe's secure billing page with your full history.

## Cancelling

Cancel from the Billing page. Cancellation:

* Takes effect at the **end of your current billing cycle**. You keep full access until then.
* Does not delete your account or your data. You can reactivate anytime.
* Does not immediately delete your test history — that follows the normal retention rules until you either reactivate or your account is fully deactivated.

See [Deactivation](/billing/deactivation) for what happens to your account after cancellation.

## Failed payments

If a payment fails, Stripe retries on a schedule. You'll get email notifications. If all retries fail, your account is deactivated (same as a voluntary cancellation). Update your card in the billing portal and you can reactivate.

## What's next

* [Plans](/billing/plans)
* [Credits](/billing/credits)
* [Deactivation](/billing/deactivation)