What deactivation means
- Your account is marked inactive. You can’t sign in to the app normally.
- Your personas, past test results (within retention), and billing history are preserved.
- Your trial consumption flag is preserved — if you’ve already used your Indie trial, returning does not give you a new one.
- The account is a soft-delete. It’s not gone; it’s just deactivated.
When accounts are deactivated
- You cancel your subscription and the cycle ends.
- A payment fails and Stripe exhausts its retry schedule.
- You delete your account from the Settings page (see Settings).
Returning if you used email + password
You can use the normal sign-up form with the same email and a new password. Percio detects the existing deactivated account, applies your new password, and reactivates the account — no fresh email-confirmation step. This means:- Your old personas and history are still there.
- Your old Indie trial flag is still there (no new trial).
- You pick back up on whichever plan you’re signing up for now.
Returning if you used Google OAuth
Sign in with Google as normal. If the account is deactivated, Percio will route you to the reactivation flow at/reactivate where you can restore the account and pick a plan.
What you won’t get back
- The Indie trial, if you’ve used it before. The trial consumption flag is never cleared.
- Expired test history — results that aged out of retention while deactivated are gone.