The conversation
Start with a one-sentence description. Examples:- “A 35-year-old bakery owner who uses Instagram on her phone to market her business.”
- “A technical buyer at a 200-person SaaS company evaluating our platform.”
- “A first-time mobile shopper who’s never used a subscription service before.”
Every field explained
Name and emoji
Used throughout the UI to identify the persona. A strong name and emoji make it easier to pick the right persona from the list and to scan past reports.Occupation
The persona’s job or role. This anchors the persona’s worldview and the assumptions they bring to your product. Prefer specific (“Neighborhood bakery owner”) over generic (“Small business owner”).Description
A 2–3 sentence background. Short enough to read at a glance, rich enough to establish context.Main objective
The persona’s big-picture goal — what they’re ultimately trying to accomplish that your product might help with. 30–200 characters.Device context
The primary device and usage context. “Desktop during work hours” is different from “iPhone while commuting” — Percio uses this to interpret what’s reasonable for the persona to do.Tech expertise
A 1–5 scale:- 1 — struggles with anything beyond basic apps.
- 2 — comfortable with familiar tools, cautious with new ones.
- 3 — average consumer, figures things out with some effort.
- 4 — comfortable with new software, explores UIs confidently.
- 5 — power user, expects keyboard shortcuts and advanced features.
Focus areas
3–5 things this persona pays attention to when evaluating a product. Examples:- “Clear pricing and no hidden costs”
- “Speed — I don’t have time to wait”
- “Visual trust signals (reviews, security badges)”
- “Mobile-first design”
Pain points
2–4 frustrations this persona brings to every interaction. Examples:- “Gets impatient with long sign-up forms”
- “Distrusts ambiguous CTAs”
- “Hates when fixes require calling support”
Behavioral traits
3–5 personality traits that govern how the persona reacts when something goes wrong. Examples:- “Abandons easily when confused”
- “Reads every word before clicking”
- “Skims headlines, ignores body copy”