The three states
Every issue has three actions in the UI: Confirmed. You agree this is a real issue. Use this when the issue matches a real user problem you recognize or plan to fix. False positive. The persona flagged something that isn’t actually a problem for your product. Maybe it misread the UI, maybe it applied a heuristic that doesn’t apply, maybe it hallucinated a detail. Dismissed. You’ve seen it, you don’t disagree, but you don’t plan to act on it. Could be “we know, it’s on the roadmap” or “not important right now.” Issues start unvalidated. Validating is optional but recommended — it keeps reports useful over time and gives you a filter when you come back to the report later.Why validate
- Filters noise. Future you (or a teammate) can focus on confirmed issues.
- Tracks what’s been triaged. Dismissed and false-positive issues are no longer on your plate.
- Calibrates your understanding of the persona. If a persona produces lots of false positives, it may need tuning (see Creating personas).